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Service and Repair Information


 


Walk-In Service

FIND A SERVICE CENTER NEAR YOU
Bring your phone to a Service & Repair Center, and get it back repaired or replaced while you wait.
What It Covers & Cost
Walk-in Service coverage is available in three levels:
Level
What's Covered
Cost
Turnaround Time
Level 1
Software customized
Device unlock/reset
Antenna replacement
Cleaning
$15 / phone / incident, or included with Equipment Service & Repair Program¹
While you wait
Level 2
SIM replacement
Button/keypad replacement
Speaker replacement
Vibe motor replacement
Microphone replacement
 
$35 / phone / incident, or included with Equipment Service & Repair Program¹
While you wait
Level 3
Hinge replacement
Flip/housing replacement
LCD/touch screen replacement
Camera replacement
Wireless data card replacement
 
$55 / phone / incident, or included with Equipment Service & Repair Program¹
While you wait
FIND A SERVICE CENTER NEAR YOU
 
30-Day Service Guarantee
If your phone exhibits software or hardware defects within 30 days from the time of the original repair, take it back to the Service & Repair Center or Retail Store that performed the original repair. The center will either repair your phone or replace it at no charge. Whether to repair or replace the phone is at the center's discretion.

¹ The Sprint Equipment Service & Repair Program does not cover damage beyond repair, liquid damage, cosmetic damage, or damage resulting from customer misuse or abuse.
 
Not all units are eligible for the Sprint Equipment Service & Repair Program.
Cancellation of the Sprint Equipment Service & Repair Program will take effect at bill date following notice of cancellation.
 
Not all phone models are eligible for Level 2 button replacement and may fall under a Level 3 repair; consult your repair technician
     

Call Today: 1-888-4-WAWINC

Wireless@Work Inc. © 2007 | Privacy Policy | Terms Of Use
*Coverage not available everywhere-see coverage map for details. Offers require 1 or 2 year agreement. $200 early termination fee applies to each line. $36 activation fee applies per corporate-liable account and individual-liable or consumer line. Broadband card offer ends 04/17/07. Instant savings avail. w/ new card activation on Unlimited Data Plan and 2-yr. agreement Provided as instant equipment credit or service credit equal to retail price (pre-tax). Service credits applied at point of sale or within first 3 invoices depending on purchase location. Mail-in Rebates: Rebates cannot exceed purchase price. Taxes excluded. Line must be active 30 consecutive days. Allow 8 to 12 weeks for rebate. Corporate-liable and Public Sector accounts will receive savings in the form of instant savings or service credit. Other restrictions apply. Service defaults to Nationwide Sprint PCS Network, where available, if Sprint Mobile Broadband Network is unavailable. Use as a private line or frame relay service substitution, service, or like equivalent, is prohibited. Not available while roaming. Premium content not available. Shared data not available. Terms and Conditions apply. May not be combinable with other offers. Device model subject to availability. ©2007 Sprint Nextel. All rights reserved. Sprint, the "Going Forward" logo and the NEXTEL name are trademarks of Sprint Nextel.